I have sent three or four messages during the past two months or more, via the link to TP Support in the tree edit section. No reply. Therefore, this time, I have tried writing in "Forum" in the hope that I will get some action.
I have not been receiving Newsletters to the "outlook.com" email address which I use for the two trees I have in Tribalpages. Same email address I have used for 2-3 years and my system has not been altered either. No Newsletters to this email address since approximately early August. They are not going into junk mail. All other mail to this email address appears to me coming through OK. That inclueds non Newsletter emails from Tribalpages. Also others family members I have contacted have been receiving their Newsletters. Does not appear to be a problem there.
As a test I sent my wife an invitation to be a tree member. I gave her a gmail.com email that I also have. An invitation came through for my wife (headed with my name) as did the next Newsletter. I just sent myself an invitation to be an administator using the "outlook address" and the invite has come through but I will have to wait another two weeks to see if I get a Newsletter from this invitation. Probably not as while I got the email invite I don't show up more than once in my "edit" list of invitations other than for my wife's invitation.
There is no reason, that I can see, why I should not be receiving my normal Newsletter and I am hoping that you will look into this. While family members I contacted have reveived Newsletters it still makes me wonder if the system is working as it should. In my Newsletter edit section everything is in order. Just not receiving the actual Newsletters to my "Outlook.com" address. I am not over concerned for myself as I do have access to my Newsletter from the "edit" section. However if one address is a problem for the system it makes me wonder if there are more persons missing out on their Newsletters. ?. Or, is there a problem with your Newsletters through "Outlook,com" ?.
Tribalpages Support, please check this out and relpy.
Don't the Newsletters come from mailto:newsletter@tribalpages.com
However I have run into problems and sent you a separate email about this. At present I am logged out of my site and need your assistance. See my other email sent seperately and not through Forum.. Please action that. Best I revert to my original email address even if I don't get my copy of the Newsletters.
Thanks.
Alan S