Last Chance to Respond

Discussion in Technical Forum started by David Crawford, Apr 7, 2022
DC
David Crawford
  website
This is the 3rd time I have asked for some assistance. No response the first two times. I again uploaded an updated gedcom to my TP site, but the pictures already on my TP site do not link to the individuals. If we cannot get this fixed, I'll be transferring to another service. PLEASE RESPOND!!!!!!!
AS
Anne Sarsfield
  website
I feel your pain…trying to get a response here is infuriating me.
TribalPages.com
TPSupport
When you upload a GEDCOM, we detach all the photos from the names and attach them to the corresponding names from the imported GEDCOM. If the name does not existed in the newly imported GEDCOM that photo becomes detached (not attached to any name). It will remain detached from the name even if you subsequently imported a new GEDCOM with that name.

On March 3rd you had 11,286 names on your family tree. You uploaded a GEDCOM with only 416 names. The photos of the missing names got unlinked. Later you imported a new GEDCOM with all these names but the photos remain unattached as we explained earlier.

DC
David Crawford
  website
When you upload a GEDCOM, we detach all the photos from the names and attach them to the corresponding names from the imported GEDCOM. If the name does not existed in the newly imported GEDCOM that photo more ...
becomes detached (not attached to any name). It will remain detached from the name even if you subsequently imported a new GEDCOM with that name. On March 3rd you had 11,286 names on your family tree. You uploaded a GEDCOM with only 416 names. The photos of the missing names got unlinked. Later you imported a new GEDCOM with all these names but the photos remain unattached as we explained earlier
Thank you for your response. According my data the GEDCOM Files I uploaded to Tribal Pages March 3 and April 6 are exactly the same size, 20.6 MB. But, apparently, the photos attached to 10,870 names "got unlinked." Is there any way to restore the missing links in Tribal Pages without doing it one-by-one?